Delivery & Refund Policy - NZ Crayons Ltd

NZ Delivery of Products

Orders typically ship within two days, excluding weekends and holidays.
Packages are delivered by Courier Post and or Fastway Couriers.
NZ delivery times vary depending on the intended delivery address. North Island deliveries are usually delivered overnight while deliveries to the South Island take two to three days. Rural deliveries can take a day longer than normal delivery time frames. Contact Us if your order is urgent.
All packages must be signed for. If nobody is there to sign for the package, the courier will leave a calling card for you to arrange collection from the depot or agree on a good time for the next delivery.
We are not able to deliver to a PO Box address.

Refund Policy

Should the products you receive be faulty, Spectrum Crayons will replace such goods provided they are received in the same condition as when they were dispatched to the customer. Should there be no stock to replace the faulty products, only then will Spectrum Crayons provide a refund.
You don’t have the right to return goods and exchange them or get a refund simply because you’ve changed your mind or your circumstances have changed, however just talk to us and let’s get it sorted, we don’t bite.
Any refund will be processed within 5 working days of the products being received by Spectrum Crayons.

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